Cancellation and Refund Policy

General Information

This Cancellation and Refund Policy regulates the cancellation, change, and refund processes for reservations made through the Turvop platform operated by Medvop Turizm Seyahat Ticaret A.Ş.

Turvop is a platform that mediates reservations for tour packages, accommodation, transportation, and similar travel services. A significant portion of the services offered is provided by independent tour operators, travel agencies, hotels, airlines, or other service providers.

Therefore, the cancellation, change, and refund conditions for each reservation may vary according to the rules determined by the relevant service provider.

Reservation Cancellation

Reservation cancellation requests should be submitted as soon as possible by sending an email to info@turvop.com or through other communication channels provided by Turvop.

Complete reservation information may be required for the cancellation request to be evaluated.

Refund Conditions

Refund requests are evaluated in accordance with the sales conditions accepted during reservation and the cancellation and refund policies of the relevant service provider.

If a refund right exists, the amount to be refunded may be determined based on the reservation date, the nature of the service, the cancellation time, and the deductions applied by the relevant service provider.

For some services purchased under campaigns, promotions, or special offers, cancellation or refund may not be possible. This is subject to the conditions stated during reservation.

Refund Conditions:

Refund requests are evaluated in accordance with the sales conditions accepted during reservation and the cancellation and refund policies of the relevant service provider.

Each reservation or travel service may have its own cancellation, change, and refund terms. Before the reservation is completed, the special conditions of the relevant service are presented to the user, and upon completion of the reservation, these conditions are deemed to have been read, understood, and accepted by the user.

If a refund right exists, the amount to be refunded may be determined based on the reservation date, the nature of the service, the cancellation time, and the deductions applied by the relevant service provider.

For some services purchased under campaigns, promotions, early booking, or special offers, cancellation, change, or refund may not be possible. This is subject to the special sales conditions stated for the relevant service during reservation.

Refunds for Card Payments

If the refund request is approved, the payment is refunded to the credit card or payment method used for the reservation.

After the refund process is initiated by Turvop, the time it takes for the amount to reflect in the card account may vary depending on the bank and card organization. Although this period is generally between 3 and 14 business days, it may differ according to the banks' own processes.

Turvop is not responsible for delays arising from the processing times of banks or payment institutions.

Cancellations Dependent on the Service Provider

Turvop provides services as an intermediary platform in reservation processes.

In some cases, approval of cancellation from the relevant tour operator, hotel, airline, or other service provider may be required for the refund process to be carried out.

In such cases, the refund process will be completed depending on the approval and processing times of the relevant service provider.

Used or Started Services

For services that are completed, have started to be used, or are considered “no-show” (non-attendance), the rules of the relevant service provider apply.

In cases where the service provider does not provide for a refund, Turvop may also not be able to issue a refund.

Force Majeure

In cancellations and changes arising from natural disasters, epidemics, war, terrorist incidents, decisions by official authorities, transportation restrictions, or similar force majeure events, the rules applied by the relevant service provider shall prevail.

Turvop aims to provide its customers with support as quickly as possible in such cases.

Contact

For any questions or requests regarding cancellation and refund processes, you may contact us through the address below.

Email: info@turvop.com

Updates

Turvop reserves the right to update this Cancellation and Refund Policy in line with applicable legislation or service processes.

Last Updated: 17 July 2026